Senior Customer Success Manager (AI)

Location: Remote-first in the United States or BC & ON, Canada; must be based in the Pacific Time Zone. Travel up to 15% (1–2 times per quarter).

Cash compensation: US OTE ranges from $151,500–$205,000 USD depending on pay zone; Canada OTE is $166,000–$195,000 CAD. Sales ranges include target commissions and annual base salary.

Company

hirify.global is an agentic web marketing platform helping modern marketing teams build, manage, and optimize high-performing web experiences.

What you will do

• Build trusted relationships with Enterprise customers and guide them through adoption, launches, renewals, and long-term success.
• Understand customer goals, workflows, and technology stacks to expand hirify.global across their digital footprint.
• Lead account strategy, success plans, executive conversations, health reviews, forecasting, and renewal planning.
• Analyze usage and consumption patterns to identify churn risks, adoption opportunities, and expansion paths.
• Lead discovery workshops and pilots for AI use cases, helping customers move AI agents from pilot to production and manage rollout and change.
• Coordinate Sales, Technical Architects, Forward Deployed Engineers, and Services Providers while bringing customer insights back into product direction.

Requirements

• BS/BA degree or relevant experience.
• 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally owning adoption, renewals, expansion, and customer health.
• Experience managing usage-, consumption-, or credit-based accounts, including utilization against commitments, burn-down, and renewal or expansion forecasting.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security; production coding is not required.
• Experience in at least one area: applied AI, including real AI workflows or agents and output evaluation; or digital transformation involving integrated systems, workflow automation, or platform migrations.
• Ability to research customer businesses using financial filings, industry research, and internal data to identify risks, opportunities, and growth paths.
• Hands-on AI fluency with agents, connectors, or MCP-style integrations, and ability to explain AI tools to executives and technical teams through business outcomes.
• Ability to interpret product usage data, identify churn or underuse signals, and create action plans before renewal.
• Strong organizational, project management, communication, and cross-functional alignment skills, with a proactive approach to emerging technologies.

Culture & Benefits

• Permanent, full-time, exempt employment with equity in the form of RSUs.
• Medical, dental, and vision coverage for full-time employees and dependents, with hirify.global covering most premiums.
• Paid parental leave, family-planning and inclusive-care support, flexible vacation, paid holidays, and a sabbatical program.
• Mental-health resources, therapy and coaching, localized work and wellness stipends, and retirement support.
• U.S. employees receive a 401(k) with a 100% employer match up to $6,000 per year; eligible non-commission employees may receive an annual WIN bonus.
• Work is guided by customer trust, shared success, reinvention, and end-to-end ownership.

Hiring process

• Applications are accepted on an ongoing basis until the vacancy is closed and filled.
• The role is an existing vacancy and reports to the Manager, Customer Success.
• Employment requires valid work authorization in the country of employment; offers may be contingent on a background check.