Technical Account Management Manager (AI)

Location: Remote, Australia

Company

ClickUp is an AI-native SaaS company building a unified workspace for tasks, docs, chat, calendar, enterprise search, and context-driven AI.

What you will do

• Hire, coach, and develop Technical Account Managers, setting expectations for customer outcomes, technical delivery, and professional growth.
• Drive adoption, retention, renewal readiness, and expansion across SMB, mid-market, and enterprise customer portfolios.
• Lead complex escalations and recovery plans, aligning ClickUp, partners, and customer stakeholders on ownership and next steps.
• Establish operating rhythms, playbooks, quality standards, handoffs, and escalation paths for ClickUp-led, partner-led, and joint engagements.
• Build capability in workflow design, automation, integrations, ClickUp AI, and AI Agents, while translating customer and partner needs into Product and Engineering feedback.
• Partner with Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem to improve customer outcomes and TAM organization effectiveness.

Requirements

• 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function, including at least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment.
• Track record of delivering complex SaaS or technology engagements for SMB, mid-market, and enterprise customers with measurable adoption, retention, or growth outcomes.
• Deep understanding of agentic workflows and AI Agent prompting, including designing or guiding intelligent, task-oriented systems.
• Practical judgment in evaluating AI output, refining prompts and workflows, and establishing human review and quality controls.
• Strong technical fluency in configurable SaaS platforms, workflow design, automation, and integrations.
• Experience working with implementation, consulting, and technology partners while maintaining ownership and delivery quality across shared engagements.
• Strong commercial judgment in renewal planning, risk assessment, forecasting, and expansion identification.
• Experience managing concurrent engagements, customers, partners, and stakeholders in a fast-paced environment.
• Exceptional prioritization, ownership, communication, stakeholder management, executive engagement, problem-solving, cross-functional leadership, and ability to operate at scale in ambiguity.

Nice to have

• Experience with ClickUp or similar work-management platforms.
• Experience leading distributed teams and supporting customers across different markets or countries.
• Experience building partner enablement, joint delivery playbooks, or partner-first service models.
• Experience spanning recurring account management and professional services delivery.

Culture & Benefits

• Remote full-time role based in Australia.
• AI fluency is evaluated during the hiring process, and team members are expected to use AI daily.
• Work involves close collaboration across Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem.
• ClickUp is an Equal Opportunity Employer.
• Visa sponsorship is unavailable for roles outside engineering and product.