Technical Account Manager (Enterprise Software)

Location: Remote; DACH. Regular on-site customer visits may be required, up to 50% during busy periods. The role is described as fully remote and global, with work-from-anywhere flexibility.

Annual total target cash: United States $150,100–$242,000; United Kingdom £94,200–£155,000; Singapore S$186,400–S$279,600. Candidates based elsewhere are hired via Remote.com with location-based compensation.

Company

hirify.global provides an enterprise platform for agentic orchestration, coordinating AI agents, people, and systems across complex business processes with governance, auditability, and human oversight.

What you will do

• Act as the primary technical contact and trusted advisor for designated enterprise customers throughout their hirify.global adoption journey.
• Create and execute tailored technical adoption plans focused on measurable business outcomes and long-term success.
• Provide hands-on technical guidance, best practices, and advisory services to business and technical stakeholders from onboarding through operations.
• Conduct platform and solution health checks, remove execution risks, manage escalations, and represent customer needs internally.
• Collaborate with Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales teams to drive customer outcomes.
• Spend time on-site with customers for key milestones when account needs require it, up to 50% during busy periods.

Requirements

• At least 3 years of experience as a Technical Account Manager or in a directly comparable enterprise software role.
• Hands-on experience with a high-level programming language such as Java, C#, or Python, plus relevant enterprise software frameworks.
• Solid understanding of modern solution architectures and related paradigms, including DevOps, especially Kubernetes.
• Experience building trusted relationships and providing advisory services to technical and business stakeholders, including explaining complex issues clearly to varied audiences.
• Strategic problem-solving skills and a collaborative, impact-driven approach, with the ability to tailor solutions to unique customer situations.
• Willingness and flexibility to spend time on-site with clients as account needs dictate, up to 50% during busy periods.
• Fluency in German.

Nice to have

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
• Familiarity with hirify.global products.

Culture & Benefits

• Remote and flexible work with home office budget, coworking support, and flexible time off.
• Annual kickoff events, team offsites, connection budgets, and support for local meetups.
• Locally tailored healthcare, global mental wellbeing support, and a flexible lifestyle spending account.
• Retirement and pension plans, often with company contributions, plus life and disability insurance where relevant.
• Up to $/€/£1,000 per year for self-directed learning, including courses, certifications, and books.
• Inclusive work environment with an emphasis on diverse cultures and backgrounds.