обновлено 15 часов назад
Collection Specialist (Collections)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collection Specialist (Collections): Managing complex and high-value delinquent accounts and improving debt recovery through customer communication, negotiation, reporting, and compliance with an accent on data-driven collection strategies and customer relationship management. Focus on resolving payment disputes, negotiating settlements and payment plans, escalating high-risk accounts, and mentoring junior collectors.
Location: Poznan, Poland
Company
provides data and software services for connected vehicle-lifecycle experiences and protection of homes and digital identities, serving customers in more than 90 countries.
What you will do
- Manage complex and high-value delinquent accounts and select recovery strategies.
- Communicate with customers, resolve disputes, and negotiate settlements, discounts, and payment plans.
- Document collection activity, agreements, payments, and account status accurately.
- Analyze payment behavior and collection reports to identify trends and improve processes.
- Escalate high-risk accounts and recommend higher-level collections, agencies, or legal action when appropriate.
- Provide guidance, training, and mentorship to junior collectors.
Requirements
- At least 3 years of relevant collections experience.
- Bachelor’s degree in finance, business, or a related field, or equivalent experience.
- Fluent German and English at minimum B2/C1, or fluent Polish and English at minimum B2/C1, depending on the role.
- Strong negotiation, communication, analytical, problem-solving, organizational, and customer-service skills.
- Knowledge of collections laws and regulations, including the FDCPA, plus basic accounting principles.
- Proficiency with Microsoft Office, especially Excel, data analysis tools, and collection software.
Nice to have
- Experience with collections software or ERP systems.
- Additional language skills.
Culture & Benefits
- Fast-paced, collaborative work with internal sales and customer service stakeholders.
- Work requires extended periods using a headset, typing, sitting, and working with digital displays.
- Reasonable accommodations may be provided for individuals with disabilities.
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