Collection Specialist (Level 3)

TL;DR

Collection Specialist (Level 3): Managing and improving collections processes to recover outstanding debts while maintaining positive customer relationships, handling the most challenging and high-value accounts. Focus on complex negotiations, settlements, payment plans, data analysis, reporting, compliance, and providing guidance to junior collectors.

Location: Poznan

Company

Global leader in data and software services transforming vehicle lifecycle, home protection, and digital identities, processing 300M+ transactions for 235K partners in 90+ countries.

What you will do

• Communicate with customers via phone, email, and correspondence to resolve disputes and negotiate payment arrangements.
• Handle complex high-value delinquent accounts, track activities, and collaborate with internal teams for timely payments.
• Negotiate settlements, discounts, or payment plans; escalate high-risk accounts and recommend legal actions.
• Analyze accounts for trends, generate reports, and provide insights for process improvements.
• Ensure compliance with laws like FDCPA and maintain detailed records of all activities.
• Mentor and train junior collection staff on complex cases and best practices.

Requirements

• Fluent German and English min. B2/C1 (2 roles) or Fluent Polish and English min. B2/C1 (1 role)
• Bachelor’s degree in finance, business, or equivalent; at least 3 years in collections
• MS Office fluency, especially Excel; knowledge of collections software/ERP a plus
• In-depth knowledge of collections laws/regulations and basic accounting
• Strong negotiation, communication, problem-solving, and analytical skills
• Ability to work under pressure, prioritize tasks, and collaborate in a team

Culture & Benefits

• Innovative culture with 6,500 team members dedicated to cognitive solutions, insights, and automation.
• Fast-paced environment focused on customer service and process efficiency.
• Reasonable accommodations for disabilities to perform essential functions.