Human Resources Business Partner (Medtech)

TL;DR

Human Resources Business Partner (Medtech): Supporting the Pharmacy Operations team by coaching frontline managers and managing employee relations for a high-volume hourly workforce with an accent on compliance and performance management. Focus on enhancing the employee experience, navigating complex employee relations issues, and leveraging HR metrics to improve retention.

Location: Onsite in Pittsburgh, PA (Robinson Twp.)

Company

Healthcare technology company building products to make prescriptions accessible and affordable to everyone.

What you will do

• Coach frontline managers in high-volume hourly and call center environments on employee relations and performance management.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Coordinate FMLA, LOA, and accommodation requests in partnership with People Operations and external vendors.
• Manage the employee lifecycle for hourly staff, including onboarding, exit interviews, and offboarding documentation.
• Drive annual performance review cycles, calibration sessions, and goal-setting processes for hourly teams.
• Analyze HR metrics and data insights to identify opportunities for improving performance and engagement.

Requirements

• At least 5 years of HR Business Partner or generalist experience supporting hourly employee populations.
• Experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven workforces.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Bachelor’s degree in Human Resources, Business, or a related field.
• Must be located in or able to work onsite in Pittsburgh, PA.

Nice to have

• Experience in pharmacy or healthcare settings.
• Experience working in hyper-scaling startups.

Culture & Benefits

• Collaborative environment of builders and operators inventing new ways of working in healthcare.
• Opportunity to work for the fastest growing healthcare company in the US.
• High-impact role focusing on the intersection of healthcare and finances for millions of patients.
• Inclusive culture that values diversity and equal opportunity.