Bilingual Customer Support Specialist (Healthcare)

TL;DR

Customer Support Specialist (Healthcare): Handling inbound calls to resolve issues for patients, doctors, and insurers with an accent on providing high-quality patient care and triage. Focus on maintaining data confidentiality, meeting performance targets, and improving the patient experience through feedback.

Location: On-site in Pittsburgh, PA

Company

hirify.global is a fast-growing healthcare technology company making prescriptions accessible and affordable through products like BlinkRx and Quick Save.

What you will do

• Resolve routine and complex issues via inbound calls from patients, doctors, and insurers.
• Provide patient care and triage cases to appropriate internal teams.
• Document all call information and data discovery per operating procedures.
• Utilize Knowledge Base materials to resolve patient inquiries.
• Maintain strict confidentiality of proprietary and patient information.
• Collaborate with management to improve product features and processes based on patient feedback.

Requirements

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese is required.
• Strong command of the English language.
• High school diploma or GED (Bachelor’s degree strongly preferred).
• Previous experience in customer service or inbound call centers.
• Healthcare or pharmacy industry experience is strongly preferred.
• Ability to work various shifts, including rotating Saturdays.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off, sick leave, and holidays.
• Paid parental and baby bonding leave.
• Daily meal stipend for onsite marketplace and free parking.