Bilingual Customer Care Associate (Fintech)

TL;DR

Bilingual Customer Care Associate (Fintech): Handling inbound calls and providing account support for customers and retail partners with an accent on issue resolution and professional communication. Focus on troubleshooting account problems, managing escalations, and ensuring high-quality customer experiences.

Location: Las Vegas, Nevada (In-office, non-remote environment)

Salary: $20.00/hour

Company

hirify.global is an AI-native fintech company providing fair pay-over-time options and credit experiences through a nationwide merchant network of over 30,000 locations.

What you will do

• Answer inbound calls from new and existing customers to assist with account management.
• Troubleshoot account issues and provide appropriate resolution options.
• Handle a variety of situations using established scripts.
• Collaborate with retail partners and follow up with customers as needed.
• Manage escalated calls with professionalism and courtesy.

Requirements

• Must be based in Las Vegas, Nevada for onsite work.
• Minimum 6 months of call center experience or 1 year of customer service experience.
• Proficiency in typing and general computer skills.
• Ability to multitask and handle high call volumes.
• Strong attention to detail.
• Ability to access systems via mobile device using biometric authentication (FaceID/Fingerprint).

Nice to have

• Collections experience.
• Experience in both B2B and B2C customer service.

Culture & Benefits

• Comprehensive health benefits including Medical, Dental, Vision, Life, EAP, and HSA.
• 401(k) plan with company match.
• 12 days of PTO in the first year plus holiday pay.
• Cell phone stipend and stock options.
• Mission-driven, empowered, and collaborative work culture.