Bilingual Technical Support Representative

TL;DR

Bilingual Technical Support Representative (Customer Support): Providing technical assistance and troubleshooting for assistive communication solutions with an accent on bilingual communication in English and Spanish. Focus on resolving customer issues via phone, email, and chat while maintaining detailed documentation in a high-impact, mission-driven environment.

Location: Must be based in the US (Pennsylvania)

Company

A global leader in assistive communication solutions dedicated to empowering people with disabilities to connect and express themselves.

What you will do

• Handle incoming calls, emails, and chat requests from customers.
• Provide training and troubleshooting support for assistive technology products.
• Document all interactions accurately in the call center database.
• Arrange product repairs and update customer demographic information.
• Escalate complex technical issues to the supervisor when necessary.

Requirements

• Must be fluent in both English and Spanish (verbal and written).
• Must be available for shift hours: Monday-Friday 12:30pm-9:00pm EST.
• High School diploma required; Associate Degree in Information or Computer Science preferred.
• Strong interpersonal, communication, and troubleshooting skills.
• Proficiency in Windows navigation and MS Office (Word, Outlook).
• Ability to maintain composure and adapt communication style in stressful situations.

Nice to have

• Previous call center experience.
• Familiarity with database applications and relational databases.
• Experience with Win CE operating systems.

Culture & Benefits

• Mission-driven work environment focused on empowering individuals with disabilities.
• Collaborative culture that values individuality and diversity.
• Opportunities for career growth within a global company.
• Flexibility to balance professional responsibilities with personal life.