Patient Support Navigator (Healthcare)

TL;DR

Patient Support Navigator (Healthcare): Acting as a central point of contact for patients undergoing CAR-T therapy with an accent on coordinating care, managing insurance benefits, and providing patient education. Focus on navigating complex healthcare processes, ensuring compliance, and delivering high-quality support to patients and caregivers.

Location: Must be based in the USA (Chesterfield, MO). Remote work is eligible after meeting performance standards and providing a HIPAA-compliant workspace.

Compensation: $31.69 per hour.

Company

hirify.global provides next-generation commercialization services to the life sciences industry, supporting innovative therapies and patient access.

What you will do

• Serve as a single point of contact for patients, caregivers, and medical professionals throughout the CAR-T journey.
• Manage inbound calls and triage inquiries to appropriate teams.
• Conduct benefit investigations and prior authorizations with payers.
• Facilitate patient enrollment and manage referral processes through portals.
• Maintain accurate patient data and documentation in compliance with program rules.
• Provide education on resources and support materials available to patients.

Requirements

• Bachelor’s Degree required.
• Minimum 5 years of experience in healthcare practice management or patient services.
• Strong proficiency in Microsoft Office suite.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, metric-driven environment.
• Must be based in the USA.

Nice to have

• Experience in patient assistance, reimbursement, or oncology.
• Medical coding, coverage, policy, and payment experience.
• Previous call center experience.

Culture & Benefits

• Commitment to diversity, equity, and inclusion.
• Opportunities for remote work based on performance and compliance.
• Supportive environment focused on patient-centered excellence.
• Competitive salary and comprehensive benefits package.