Senior Product Enablement Manager

TL;DR

Senior Product Enablement Manager (SaaS/Healthcare): Design and execute internal product enablement program increasing expertise across Sales, Customer Success, Implementation, Support, Product, and Engineering with an accent on multi-channel training, knowledge base curation, and impact measurement. Focus on building role-based learning journeys, leading new product launches, and driving change adoption through campaigns and metrics analysis.

Location: Remote (fully distributed across the US and internationally)

Company

Provider credentialing and network monitoring platform delivering AI, API, and Software solutions to healthcare organizations. Top Salesforce partner, Inc. 5000 company with $47M in funding and ~150 employees.

What you will do

• Design, build, and operate multi-channel enablement program including workshops, microlearning, playbooks, certifications, and office hours.
• Audit materials, identify gaps, and create role-based learning journeys with assessments for CS, Implementation, Support, Product, and Engineering.
• Produce enablement artifacts like guides, videos, labs, playbooks, and maintain living product knowledge base.
• Lead enablement for new product launches, run training waves, Q&A, and feedback loops to Product.
• Drive adoption via campaigns, measure effectiveness with KPIs, cohort analysis, and research like surveys and interviews.
• Partner cross-functionally with Product, UX, Operations, and facilitate workshops, onboarding, and train-the-trainer sessions.

Requirements

• 4+ years building and delivering enablement, training, or L&D programs in SaaS (individual contributor preferred).
• Experience designing curricula and running live/asynchronous training for customer-facing teams.
• Comfort learning technical products, mapping features to workflows, and creating teachable modules from complex concepts.
• Strong instructional design/adult learning skills for bite-sized, hands-on experiences.
• Excellent facilitation, verbal/written communication, metrics orientation, and cross-functional influence.
• Hands-on ability to create content, manage LMS/knowledge base, and operate independently.

Nice to have

• Domain knowledge in healthcare credentialing or provider networks.
• Experience with customer-facing enablement, technical/API/Salesforce products.
• Familiarity with learning platforms (WorkRamp, Docebo), knowledge bases (Confluence, Notion), and product analytics.
• Prior mid-stage SaaS experience building systems from scratch, public speaking, multimedia skills.

Culture & Benefits

• Fast-moving early-stage team valuing impact, ownership, collaboration, and high bar in scrappy environment.
• Fully remote/distributed work with unlimited PTO, new Apple equipment, startup equity.
• Health/Vision/Dental plans; energized by ambiguity, rapid learning, urgency, and end-to-end responsibility.