IT Solutions Technician (IT Support)

TL;DR

IT Solutions Technician (IT Support): Providing first-level technical support to end-users for a conversation-centric AI platform with an accent on desk-side troubleshooting and hardware maintenance. Focus on triaging technical issues, maintaining workplace technology, and utilizing AI tools to accelerate resolution quality.

Location: Onsite five days per week in Scottsdale, Arizona, United States

Company

AI-powered conversation-centric platform redefining customer experiences and team collaboration.

What you will do

• Provide first-level technical support via email, chat, and remote tools.
• Conduct basic troubleshooting and triaging of technical issues to ensure prompt resolution.
• Deploy and maintain end-user hardware including workstations, laptops, and mobile devices.
• Provide hands-on desk-side and conference room support to ensure smooth workplace technology function.
• Maintain detailed documentation of support requests and resolutions.
• Leverage approved AI tools to investigate issues, automate scripting, and improve resolution quality.

Requirements

• Ability to work onsite five days per week in Scottsdale, Arizona.
• 1-2 years of experience in a Level 1 Technical Support role.
• Basic knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with ticketing systems, specifically Jira.
• High School Diploma or GED.

Nice to have

• Industry certifications such as CompTIA A+ or MCDST.
• Experience with Mac support.
• Familiarity with MDM tools like Intune or Jamf.
• Exposure to Okta, O365 admin, Exchange, SharePoint, or OneDrive.

Culture & Benefits

• Comprehensive health, dental, vision, and telemedicine coverage.
• Financial security with 401(k) company match and HSA contributions.
• Paid time off including Flexible Time Off (FTO) and paid parental bonding leave.
• Access to ongoing learning, development opportunities, and career advancement.
• Employee Assistance Program and comprehensive wellness initiatives.