Customer Success Manager (AI)

Location: Remote

Company

hirify.global is an all-in-one newsletter and creator platform for media companies, independent creators, and businesses, offering newsletter publishing, advertising, website building, and paid subscription products.

What you will do

• Manage a portfolio of enterprise customer accounts and build long-term partnerships.
• Onboard customers and support them throughout the lifecycle, from setup and ongoing support through renewal.
• Serve as the main point of contact for escalations and provide timely, proactive resolutions.
• Understand customer businesses and goals, providing strategic recommendations to drive product adoption, satisfaction, and retention.
• Deliver Quarterly Business Reviews and advocate for customers across Sales, Marketing, Product, and Support.
• Own Customer Success playbooks, programs, process improvements, enablement initiatives, and AI-powered workflows that help the team scale.

Requirements

• 2+ years of experience in Customer Success, Account Management, or another client-facing role.
• Excellent customer relationship management skills.
• Strong communication, listening, writing, and time management skills.
• Ability to solve problems and resolve client issues quickly and efficiently.
• Ability to work independently with strong organization and reliability.
• Hands-on experience using AI tools such as Claude, ChatGPT, or automation platforms to build workflows, templates, dashboards, or analyses.
• Track record of taking on projects beyond the core role that improved the team or company.
• Ability to manage multiple priorities and stakeholders in an ambiguous, fast-paced environment while maintaining speed and quality.
• Clear, concise communication and ability to develop cohesive, data-driven narratives verbally and in writing.

Nice to have

• Experience working in the email or newsletter space.
• Genuine excitement about scaling a growing platform.
• Ownership mentality and focus on customer outcomes.

Culture & Benefits

• Remote work in a fast-growing startup with a user-obsessed, high-urgency culture.
• Competitive salary and stock options.
• Health, dental, and vision insurance, plus a 401(k) employer match.
• Unlimited PTO with a mandatory minimum of 10 days per year.
• Annual in-person team offsite, unlimited book budget, and monthly Wellness Days.