Customer Success Executive (Digital Health)

Location: Dallas, Texas, United States; field locations in Austin, Texas and Dallas, Texas. Hybrid work options are offered.

Company

hirify.global is a digital health company delivering behavior-changing content through a digital network in 30,000 physician offices to connect patients, providers, and health brands.

What you will do

• Manage the complete service and connectivity device lifecycle from onboarding and implementation through troubleshooting and issue resolution.
• Troubleshoot hardware and software issues using training, available resources, and logical problem-solving.
• Drive product training, adoption, and effective use of product features by selecting the optimal training approach for each provider office.
• Build trusted customer relationships and deliver an exceptional experience across all touchpoints.
• Monitor account health, usage trends, and customer feedback to identify retention risks and growth opportunities.
• Partner with sales, technical support, product, and operations teams to resolve complex issues; lead Proactive Cadence Calls and share customer insights for product and process improvements.

Requirements

• Proven ability to manage customer relationships with a solution-oriented, customer-first mindset.
• Strong critical-thinking and problem-solving skills, with the ability to learn and apply technical knowledge through training.
• Excellent communication skills for adapting messages to end users, office managers, and executives.
• Ability to independently manage multiple priorities, remain calm under pressure, and deliver timely results.
• Passion for driving customer engagement, retention, and growth.
• Service orientation with strong ownership and accountability; curiosity, adaptability, and willingness to learn in changing environments.
• Ability to simplify complex issues and explain solutions clearly, along with strong organization, attention to detail, and follow-through.
• Collaborative mindset and ability to influence without direct authority, with an entrepreneurial and proactive approach to improvement and growth.
• Ability to balance empathy with business outcomes.

Nice to have

• Experience in customer success, account management, or a related customer-facing role.
• Proficiency with CRM and customer success tools, such as Salesforce.

Culture & Benefits

• Purpose-driven work focused on improving health outcomes for patients.
• Hybrid work options and flexible time off.
• Mental and emotional wellness resources.
• 401(k) plan and comprehensive benefits for full-time teammates.
• Supportive and collaborative work environment.