Business Services Specialist (SOP)

TL;DR

Business Services Specialist (SOP): Processing Registered Agent Mail and Service of Process documents with an accent on reviewing legal submissions, ensuring compliance with state requirements, and managing high-volume workflows. Focus on researching government databases, communicating with clients and vendors, and prioritizing time-sensitive tasks for prompt fulfillment.

Location: Remote (US-based team from Florida to Oregon); must work Monday-Friday 8am-5pm EST to meet state service provider requirements. Harrisburg, PA listed under conditions.

Company

hirify.global enables entrepreneurs to start, run, and grow businesses by simplifying forms, taxes, and state compliance.

What you will do

• Prepare and send SOP documents, Registered Agent mail, and rejection letters promptly, reviewing correspondence within 24 hours as needed.
• Research filing components on government databases and public records, including state-specific compliance.
• Prioritize and manage high-volume, time-sensitive workflows from submission to completion.
• Communicate with clients, serving parties, internal teams, and vendors via email, calls, and correspondence for additional information.
• Partner with cross-functional teams to ensure accurate SOP processing and assist customers with product, service, billing, and general concerns.

Requirements

• 3+ years experience reviewing and processing legal documents.
• Knowledge of Secretary/Department of State corporate statutes and filing requirements.
• Experience with Salesforce or equivalent CRM applications.
• Excellent communication and interpersonal skills.
• Ability to handle urgent tasks in a fast-paced, high-volume environment while paying close attention to details.
• Must work full-time Monday-Friday 8am-5pm EST.

Nice to have

• Tech support experience.
• macOS knowledge.
• Experience with Google File Stream, Docs, Sheets, and Adobe DC.

Culture & Benefits

• Remote culture with weekly All Hands meetings, social events like virtual talent shows, costume competitions, lunch and learns, and hackathons.
• Competitive salaries, equity (RSUs), annual bonus, medical/dental/vision/disability/life insurance, parental/military leave, EAP, 401k match, pet insurance, 10 paid holidays.
• Emphasis on diversity, equity, and inclusion; supportive team environment focused on helping entrepreneurs.