Dealer Governance Specialist

TL;DR

Dealer Governance Specialist (Marketplace): Maintain an engaged and compliant dealer community with an accent on policy enforcement, risk management, and scalable processes. Focus on managing escalations, dealer behaviour, cancellations, debt, and making consistent commercial decisions aligned with T&Cs.

Location: Brighton, UK (hybrid: 4 days office, 1 day WFH)

Company

UK’s fastest-growing used car marketplace connecting private sellers with verified dealers nationwide.

What you will do

• Manage escalations and review processes via ticketing system for dealer behaviour, issuing warnings and documenting outcomes to prevent future issues.
• Support initiatives to reduce dealer-led cancellations.
• Handle onboarding for new dealers, ensuring compliance with T&Cs, Code of Conduct, and regulations.
• Make informed sanctioning decisions, including potential bans, using documented frameworks with commercial awareness.
• Contribute to internal processes, risk matrices, and operationalising Terms & Conditions.
• Fulfil other reasonable duties as required.

Requirements

• Experience supporting customers and frontline operations teams.
• Ability to balance commercial awareness with compliance.
• Analytical mindset to spot data trends and drive recommendations.
• Interest or experience in marketplace environments.
• Strong multitasking in fast-paced settings.
• Excellent communication for liaising with stakeholders from specialists to C-suite.
• Collaborative problem-solving and dedication to customer service.

Nice to have

• Understanding of motor industry.
• Knowledge of automotive pricing systems like CAP.
• Preventive approach to spotting issues early.
• Expert knowledge of products and processes.

Culture & Benefits

• Great work-life balance with 9am-5:30pm shifts and 1 WFH day per week.
• Seafront office in Brighton with social events, drinks, massages, free snacks.
• Stock options, NEST pension, BUPA health insurance.
• Cycle to work scheme, paid volunteering day, generous parental leave (6 months maternity, 4 weeks paternity).

Hiring process

• Initial Call (30 mins): Casual chat on experience and hirify.global.
• Final Interview (60 mins): Meet team, role feel, skills assessment with role-playing.
• Feedback within one week of each stage; chat with talent partner as needed.