Account Manager

TL;DR

Account Manager (Software): Manage software renewals, upsell and cross-sell additional modules to existing clients in enterprise, higher education, and K-12 sectors with an accent on negotiation, relationship building, and achieving sales targets. Focus on developing account plans, monitoring usage and satisfaction metrics, conducting market research, and providing accurate forecasts.

Location: Remote - US

Salary: $70,000 - $80,000 USD (plus commission)

Company

Remote-first company providing video knowledge management platform for businesses, universities, and learning & development, with 200+ professionals globally.

What you will do

• Manage software renewal process for assigned accounts, negotiate terms, and ensure customer satisfaction and retention.
• Identify upsell and cross-sell opportunities, conduct demos, and achieve quarterly/annual sales targets.
• Develop account plans, monitor usage, health, and revenue; provide sales forecasts using CRM tools.
• Conduct market research, competitive analysis, and collaborate on sales/marketing strategies.
• Build and maintain relationships with key stakeholders as primary point of contact.

Requirements

• Bachelor's degree in business, marketing, or related field (preferred)
• 5+ years sales or account management experience, preferably in software, enterprise, higher ed/K-12
• Proven track record meeting/exceeding sales targets
• Strong negotiation, presentation, communication, and relationship-building skills
• Proficiency in CRM and sales tools; ability to articulate complex software value
• Willingness to travel up to 25%

Culture & Benefits

• Competitive base pay, commission, health insurance, flexible spending accounts, retirement savings, life/disability insurance.
• Paid and unpaid time off programs.
• Remote-first with offices in Pittsburgh, London, Hong Kong, Singapore, Sydney.
• Diverse, equitable, inclusive culture valuing innovation, collaboration, and varied perspectives.
• Market-competitive benefits focused on employee well-being and growth.