Senior Account Manager (SaaS)

Location: Remote role in Latvia, Spain, or the United Kingdom; remote role in Europe with flexible working hours.

Company

AI-powered localization software helps product, engineering, and marketing teams manage software and marketing content, translation workflows, terminology, and translation memory across more than 100 countries.

What you will do

• Own the full commercial lifecycle of assigned strategic and enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.
• Monitor account health, customer engagement, product value, and commercial risks to protect retention and renewal outcomes.
• Identify and execute expansion opportunities, lead commercial conversations and negotiations, and work toward achieving and exceeding sales quotas.
• Create account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewal plans, and collaboration opportunities.
• Advise customers on localization and content workflows, connect their needs to solutions, and communicate business value and return on investment.
• Coordinate multi-stakeholder sales, procurement, contract, and legal processes while collaborating with Customer Success, Solutions Architecture, Product, Finance, and Legal; maintain CRM records, account plans, pipeline updates, and forecasts.
• Apply AI tools and approaches to improve customer research, account planning, decision-making, productivity, and go-to-market impact.

Requirements

• 5+ years of experience owning the commercial lifecycle of strategic or enterprise customer accounts in a B2B SaaS environment, including retention, renewals, expansion, upselling, and cross-selling.
• A track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion.
• Ability to understand complex SaaS products, experience selling to business, marketing, and sales stakeholders, and ability to translate product capabilities into clear commercial value.
• Strong written and spoken English and the ability to collaborate effectively across a remote, international organisation.
• Experience engaging and influencing C-level and senior stakeholders, leading strategic conversations, and aligning solutions with business priorities.
• Strong commercial skills, including identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions.
• Competency using AI tools for customer research, synthesis, account planning, and decision-making, with a proactive approach to AI-enabled ways of working.

Nice to have

• Experience engaging technical stakeholders such as IT, engineering, or product in addition to business buyers.
• Experience selling localization, translation management, or other workflow software.
• Experience with procurement processes such as RFPs, security reviews, or complex enterprise buying committees.
• Familiarity with structured sales methodologies or account planning frameworks.

Culture & Benefits

• Fully remote setup with flexible working hours and a close-knit startup culture.
• Regular retreats and social events.
• Competitive salary, employee stock options, health insurance, and a wellness allowance.
• Flexible vacation policy, home office setup budget, co-working budget, and learning and development budget.