Account Manager (Education)

Location: 100% remote; ideal candidates reside in Florida, Arizona, or Colorado. Must be authorized to work in the United States without restriction.

Base salary: $90,000–$110,000 annually, plus eligibility for variable compensation and equity.

Company

hirify.global develops immersive career exploration and training simulations that connect schools, workplaces, and governments and help learners build skills for in-demand careers.

What you will do

• Manage the end-to-end renewal process for approximately 250 accounts, driving timely renewals, retention, and churn reduction.
• Use customer health data and engagement insights to prioritize outreach and identify renewal risks.
• Manage automated renewal email cadences and provide targeted personalized follow-up to secure signed agreements.
• Identify upsell and multi-year renewal opportunities to increase recurring revenue and strengthen partner relationships.
• Collaborate with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain Salesforce records, renewal activity, quotes, customer communications, forecasts, and improve renewal workflows.

Requirements

• 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, analytical, written, and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.
• Strong attention to detail and ability to manage multiple accounts and deadlines.
• Authorization to work in the United States without restriction.

Nice to have

• Experience with automated email sequencing or scaled customer success programs.
• Experience working with education, workforce development, or public-sector customers.

Culture & Benefits

• Mission-driven work focused on immersive training, career access, and workforce development.
• Remote-first environment with employees across the United States and flexible work arrangements.
• Medical, dental, and vision insurance.
• Professional development budget, 401(k) savings plan, life, AD&D, and disability insurance.
• Paid time off, company holidays, and company-paid parental leave.
• Company-provided laptop and necessary equipment.