CRM Performance Manager

TL;DR

CRM Performance Manager (SaaS/CRM): Maximizing value across a portfolio of DP360 CRM customers through strategic account management, performance optimization, and revenue growth with an accent on user adoption, engagement, benchmarking, retention, and expansion. Focus on developing success plans, delivering training, driving upsell opportunities, and providing market intelligence to product teams.

Location: Remote North America, Remote Canada

Company

Digital marketplace for buying and selling in automotive, powersports, RV, and marine industries, part of global CAR Group with 2,500 team members worldwide.

What you will do

• Manage a portfolio of CRM customers, developing strategic account plans for engagement, performance improvement, retention, and expansion.
• Drive user adoption, workflow optimization, training, and enablement programs for dealership teams.
• Benchmark performance, identify usage gaps, and implement success plans for measurable ROI.
• Own gross/net revenue retention, upsell/cross-sell opportunities, and multi-product adoption.
• Capture competitive intelligence, provide feedback to Product/Marketing/Leadership, and support new feature launches.
• Strengthen ecosystem partnerships and referrals for adjacent products to increase customer lifetime value.

Requirements

• 5+ years in SaaS Customer Success, Account Management, or CRM consulting.
• Demonstrated ability to drive retention and expansion revenue.
• Strong executive presence to influence decision makers.
• Experience delivering training and performance optimization programs.
• Data-driven mindset for interpreting KPIs and metrics.
• Strong commercial acumen and revenue ownership.

Nice to have

• Experience in automotive, powersports, RV, marine, or dealership SaaS.
• CRM systems and workflow automation.
• Benchmarking frameworks and performance analytics.
• Consultative selling or revenue operations background.

Culture & Benefits

• Inclusive, supportive environment focused on impact, innovation, and people-first culture.
• Flexible leave with up to 31 days PTO in first year.
• Full benefits: medical, dental, vision, 401K with company match, wellness program.
• Continuing education via LinkedIn Learning.
• Global opportunities within CAR Group across Australia, Brazil, Chile, South Korea.