Account Manager

TL;DR

Account Manager (Manufacturing Software): Identify upsell opportunities for additional software and services by engaging existing customers via phone, email, and meetings with an accent on relationship building and churn prevention. Focus on managing sales cycles, pipeline tracking in Salesforce, and consistently meeting sales quotas.

Location: Remote (US)

Company

hirify.global provides cutting-edge software solutions for the manufacturing industry, including the MES system Amper.

What you will do

• Develop understanding of ECI MES (Amper) and nurture relationships with assigned customers.
• Conduct outbound calls, emails, and virtual meetings to identify needs and present upsell options.
• Collaborate with sales team on lead qualification, pipeline management, negotiation, and deal closure.
• Provide customer service as primary contact, resolving issues and maintaining support contracts.
• Log all outreach in Salesforce and produce activity reports.
• Meet daily, weekly, monthly quality goals and sales quotas.

Requirements

• Location: Must be in the US for remote work
• Proven sales track record, preferably in software/technology.
• Experience with manufacturing customers and processes highly desirable.
• Strong communication and interpersonal skills.
• Results-oriented with ability to work independently and in teams.
• Proficiency in CRM (Salesforce) and Microsoft Office.
• Bachelor’s degree highly desirable.

Culture & Benefits

• Remote work within the US.
• Focus on customer satisfaction and long-term relationships.
• Team collaboration with sales and support.