Manager, Account Management (SaaS)

TL;DR

Manager, Account Management (SaaS): Driving expansion and renewal revenue for a unified restaurant technology stack with an accent on Net Revenue Retention (NRR) and churn risk management. Focus on leading a team of Account Managers, standardizing commercial processes, and ensuring cross-functional alignment.

Location: Must work from the Littleton, CO office

Company

hirify.global provides the Back Office SaaS solution, a unified tech stack for restaurant accounting, payroll, and cost management.

What you will do

• Own and drive expansion and renewal revenue targets across the existing customer base.
• Manage, coach, and develop a team of 5-6 Account Managers on pricing, renewal strategy, and expansion.
• Standardize account planning, renewal timelines, and scalable expansion plays.
• Partner with Sales, Onboarding, Customer Success, and Professional Services to ensure a seamless customer experience.
• Build and operationalize frameworks for churn-risk detection and commercial response to complex events.
• Oversee renewal forecasting to ensure high-confidence projections.

Requirements

• 6+ years of experience in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales).
• 3+ years of experience leading commercial or post-sales revenue teams.
• Proven track record of owning renewals and expansion revenue.
• Strong analytical skills for assessing customer health and usage trends.
• Must be based in or able to work from the Littleton, CO office.
• Work sponsorship is not available for this role.

Nice to have

• Experience working within a high-growth or startup environment.
• Familiarity with Salesforce and sales execution platforms like Outreach.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance available from day one.
• 401(k) retirement plan with company match.
• Flexible PTO policy with no accrual requirement.
• Commitment to diversity, inclusion, and an equal opportunity work environment.
• Strong focus on professional training and development.