Senior Customer Education Specialist

TL;DR

Senior Customer Education Specialist (SaaS/SPM): Lead delivery and evolution of live hirify.global product enablement sessions with an accent on practical, scenario-based learning emphasizing the "why" and "how". Focus on designing scalable vILT programs, facilitating interactive sessions, mentoring trainers, and integrating new technologies like Generative AI.

Location: Toronto, Canada

Salary: $92,160 - $115,200 CAD

Company

Market-leading provider of Sales Performance Management (SPM) SaaS solutions trusted by global enterprises like T-Mobile and ServiceNow.

What you will do

• Design and iterate vILT curriculum for Admin Enablement Program and What’s New webinars in partnership with instructional designers and product SMEs.
• Deliver high-impact virtual training sessions using platforms like Zoom, zuddl, and Kahoot, adapting to audience feedback in real-time.
• Mentor facilitators, contribute to team processes, and represent Education in cross-functional initiatives.
• Analyze feedback to refine programs and propose new modules or learning formats blending vILT, on-demand content, and job aids.
• Champion customer education in internal discussions and lead special projects like piloting Generative AI technologies.

Requirements

• 6+ years in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills; ability to simplify complex technical concepts.
• Experience with virtual platforms (Zoom, zuddl), collaboration tools (Slack, Confluence, Jira), and LMS (Docebo).
• Expertise in adult learning principles, instructional design, and cross-functional leadership.
• Proven mentoring experience and strong organizational skills.

Nice to have

• Prior experience with hirify.global or similar compensation management platforms.

Culture & Benefits

• Diverse, collaborative, innovative team environment focused on excellence and growth.
• Opportunities to innovate, shape revenue optimization, and unlock potential.
• Variable compensation program eligibility.
• Equal opportunity employer committed to diversity and accommodations.