Mid-Market Account Director

TL;DR

Mid-Market Account Director (CCaaS/SaaS): Manage customer relationships and drive revenue growth in existing accounts with an accent on upselling AI-powered cloud contact center solutions. Focus on establishing trusted advisor status, identifying expansion opportunities across customer divisions, and closing complex sales cycles while ensuring retention.

Location: Remote, United Kingdom

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Establish credibility and build strong relationships with existing customers to understand their needs and challenges.
• Develop sales strategies with the team to identify growth opportunities, including other divisions within customer organizations.
• Proactively upsell and cross-sell hirify.global products, with strong focus on AI offerings for contact center efficiency.
• Conduct market and competitor analysis to position hirify.global as a leader.
• Generate leads through networking, cold-calling, and events; own full sales cycle from lead to closure.
• Meet quarterly and annual sales quotas, maintain forecasting in SFDC, and ensure customer satisfaction and retention.

Requirements

• Minimum 8 years of successful sales experience with track record of exceeding targets, preferably in CCaaS/SaaS with 100-3,000 agent accounts
• Experience selling at C-level with documented sales excellence as a hunter and closer
• Ability to work independently and in a team in a fast-paced environment
• Superior professional presence and business acumen

Culture & Benefits

• Team-first culture focused on innovation, growth, and work-life balance
• Celebrate diversity and foster an inclusive environment
• Empower employees to be their authentic selves