Partner Success Manager

TL;DR

Partner Success Manager (Channel Partners): Owning and improving the day-to-day experience of wholesale partners with an accent on relationship management, commercial coordination, and delivery oversight. Focus on driving channel partner growth, ensuring smooth progression from quote to delivery, and preventing escalations through proactive issue management.

Location: Based in Auckland, NZ

Company

hirify.global is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia and New Zealand, providing Hybrid IT, Private Cloud, and Connectivity managed services.

What you will do

• Act as primary day-to-day contact for assigned wholesale and channel partners, building trusted relationships through regular check-ins.
• Support partners through quoting, order placement, and commercial clarification, maintaining accurate records in CRM.
• Track orders from acceptance through provisioning and handover, coordinating across sales, engineering, and support teams.
• Proactively manage issues to prevent escalations, owning follow-up actions and communicating progress to partners.
• Drive channel sales quota by growing partner revenue, retention, and reducing churn.
• Provide feedback on processes and contribute to continuous improvement of partner tooling.

Requirements

• Experience in a partner, wholesale, or B2B service and sales environment.
• Based in Auckland, NZ
• Strong coordination and stakeholder management capability.
• Commercial awareness and attention to detail.
• Ability to manage multiple workstreams simultaneously.
• Clear, confident written and verbal communication.

Nice to have

• Experience in telco, managed services, cloud, or network environments.
• Familiarity with CRM and service delivery platforms.
• Understanding of wholesale or channel operating models.

Culture & Benefits

• Culture of innovation, collaboration, and growth with values of camaraderie, dedication, respect, and excellence.
• Career growth through succession planning, internal mobility, and mentorship.
• Ongoing professional development with industry certifications.
• Employee benefits platform, mental health support via Employee Assistance Program, and paid parental leave.
• Employee referral program with monetary incentives.
• Commitment to diversity, equity, inclusion, and support for veterans.