Customer Support Consultant (French Market)

TL;DR

Customer Support Consultant (French Market): Providing technical support for 3D scanners and software to reselling partners and end-users with an accent on case management and cross-departmental communication. Focus on resolving complex technical issues via online sessions and telephone to ensure high customer satisfaction in the dental and hearing markets.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops market-leading 3D scanners and software solutions for dental and hearing professionals worldwide.

What you will do

• Provide efficient technical support for 3D hardware and software via online sessions, phone, and email.
• Manage and document support cases in the company CRM according to established procedures.
• Interact with internal departments to escalate and communicate customer feedback.
• Support occasional on-site events and participate in business trips to Western Europe.

Requirements

• Strong verbal and writing skills (B2 level) in French and Ukrainian.
• Upper-Intermediate (B2) English proficiency for internal communication.
• Customer-oriented approach and strong communication skills.
• Problem-solving, analytical, and multitasking abilities.
• Must be based in Kyiv for hybrid office attendance.

Culture & Benefits

• Comprehensive medical insurance and paid sick leave (including child sick leave).
• 24 working days of annual vacation.
• Free breakfasts and lunches provided in the office.
• Modern workspace in UNIT.City with available employee parking.
• Support for employees' mental health and specific care for contractors in military service.