Technical Support (Fintech)

TL;DR

Technical Support (Fintech): End-to-end technical onboarding and ongoing support for merchants integrating with payments orchestration platform with an accent on payment flows, routing logic, and scaling setups. Focus on merchant integrations, pre-sales technical explanations, and optimizing payment systems for reliability and growth.

Location: Kyiv, Lviv, or Remote

Company

hirify.global is a payments orchestration platform fueling internet companies with scalable financial infrastructure.

What you will do

• Handle end-to-end technical onboarding of new merchants from integration to go-live
• Provide ongoing technical support for existing merchants throughout their lifecycle
• Support L1 team on technical and integration issues
• Participate in pre-sales calls to explain integration options and capabilities
• Integrate merchant systems with hosted pages, payment forms, Apple Pay/Google Pay, routing, and data flows
• Guide merchants on optimal payment setups for efficient scaling

Requirements

• Background in technical support, technical account management, or similar
• Strong written and verbal communication skills, clear and merchant-focused
• English at Upper-Intermediate level or higher
• Knowledge of Postman and basic SQL
• Ownership mindset focused on results and merchant success
• Ability to work independently, prioritize, and stay focused
• Openness, empathy, and motivation to grow

Nice to have

• Experience running technical demos
• Familiarity with payment systems, APIs, or fintech products

Culture & Benefits

• High-impact role building scalable systems from the ground up
• Work with top SaaS, digital goods, and B2C companies
• A-player team of proven fintech professionals
• Rapid company growth with career-defining opportunities
• Part of Endeavor global entrepreneur network