Senior CX/UX Researcher (AI)

TL;DR

Senior CX/UX Researcher (AI): Driving advanced research initiatives to define the future of tax and accounting workflows with an accent on transforming user insights into actionable recommendations. Focus on integrating AI and agentic workflows into product strategy and evaluating emerging user interaction patterns.

Location: Hybrid (USA - Coppell, TX). Must be able to visit the office 8 days per month.

Salary: $85,600 - $149,400 USD

Company

Global leader in professional information, software solutions, and services for healthcare, tax, accounting, financial, and legal sectors.

What you will do

• Lead, design, and execute complex multi-phase user research studies to identify business value opportunities.
• Synthesize qualitative and quantitative data using mixed methodologies to influence product decisions.
• Partner with designers, product managers, and engineers to translate insights into strategic roadmaps.
• Create and evolve user personas, archetypes, and journey maps based on robust data.
• Champion the adoption of emerging industry trends and tools, specifically AI and Agentic technologies.
• Present research findings and executive summaries to senior stakeholders and leadership.

Requirements

• Bachelor's degree in HCI, Behavioral Sciences, or a related field (Master's preferred).
• 5+ years of experience in User Research for digital solutions with demonstrated leadership.
• Must be based in the US to meet the hybrid office requirement (8 days/month).
• Advanced skills in research planning, data analysis, and persuasive report writing.
• Strong working knowledge of AI, agentic workflows, and their application in product development.
• Ability to influence cross-functional teams and collaborate with executives.

Nice to have

• Experience in B2B environments working on enterprise solutions.
• Knowledge of Tax & Accounting solutions and customer workflows.
• Familiarity with User Research platforms like Great Question or UserZoom.
• Experience using Pendo or other analytics tools for user data reporting.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Financial security through 401(k), FSA, and HSA.
• Commuter benefits and Tuition Assistance Plan.
• Generous Vacation, Sick Time, and Paid Parental Leave.

Hiring process

• Candidates must be able to articulate a past project to demonstrate research scoping and impact.
• Interviews must be conducted without the assistance of AI tools; use of AI will result in disqualification.
• The process includes in-person interviews at a hirify.global office.