UX Researcher II (Traveltech)

TL;DR

UX Researcher II (Mixed Methods): Conducting mixed-methods research to improve traveler and partner experiences across the hirify.global ecosystem with an accent on data-driven insights and AI-driven product discovery. Focus on executing end-to-end qualitative and quantitative studies to inform product requirements and experience improvements.

Location: Must be based in the United States (New York, Seattle, or Austin). Flexible work model with office availability.

Salary: $112,000 – $196,000

Company

hirify.global is a global travel technology company that designs cutting-edge solutions to make travel smoother and more memorable for travelers and partners worldwide.

What you will do

• Execute mixed-methods research (qualitative and quantitative) to generate actionable insights for product, design, and business decisions.
• Plan and run end-to-end studies, including research design, participant recruiting, moderation, analysis, and synthesis.
• Collaborate with product managers, designers, and engineering teams to translate findings into product requirements and feature iterations.
• Select and apply appropriate methods such as usability testing, interviews, surveys, or log analysis based on project needs.
• Communicate insights in compelling formats to stakeholders to enable data-informed prioritization and roadmap decisions.
• Integrate AI/ML concepts and AI-driven tools into research planning, execution, and product evaluation.

Requirements

• Bachelor’s degree in HCI, Psychology, Anthropology, Cognitive Science, or equivalent practical experience in UX research.
• Professional experience conducting mixed-methods UX research in a product development environment.
• Experience as a core research partner for specific product areas, influencing service direction and user journeys.
• Ability to design and execute survey design, usability testing, and in-depth interviews using standard UX tools.
• Must be authorized to work in the US (E-Verify participant).
• Familiarity with AI-driven systems and applying AI/ML concepts to real-world products.

Nice to have

• Advanced degree in a relevant social science or HCI field.
• Experience leading mixed-methods programs for complex, multi-surface, or multi-market scaled products.
• Proven track record of building research frameworks, taxonomies, or recurring study programs.
• Experience taking products from concept to scaled adoption through generative discovery and post-launch measurement.
• Proficiency with AI-assisted synthesis, segmentation, or pattern detection to accelerate research insights.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off, parental leave, and an Employee Assistance Program.
• Travel-specific perks including wellness & travel reimbursement, travel discounts, and IATAN membership.
• Flexible work model combined with access to company offices.
• Inclusive culture focusing on career development and an open work environment.