Renewals Specialist (SaaS)

TL;DR

Renewals Specialist (SaaS): Managing the end-to-end contract renewal process and opportunity orchestration within a legal tech environment with an accent on Quote-to-Cash systems and forecast accuracy. Focus on optimizing the T-120 renewal motion, coordinating cross-functional stakeholders, and maintaining high pipeline hygiene.

Location: Hybrid (Oakland, CA); in office M/W/Th, home Tu/Fr. Must be authorized to work in the US; no visa sponsorship provided.

Salary: Base $68,800 - $103,200 + OTE $17,200 - $25,800

Company

hirify.global provides cutting-edge technology to help law firms, government agencies, and corporations efficiently analyze millions of documents in large-scale lawsuits and investigations.

What you will do

• Own the end-to-end T-120 renewal motion, including plan creation, milestone tracking, and stakeholder coordination.
• Drive the operational close for renewals by shepherding agreements through Ironclad and ensuring data accuracy.
• Improve renewal forecast accuracy and pipeline hygiene within SFDC, QTC, and Gainsight.
• Partner with AEs and CSMs to resolve quote ownership, billing edge cases, and churn reporting.
• Identify and implement process improvements to increase operational efficiency and elevate the client experience.
• Act as the primary expert on Quote-to-Cash systems, billing models, and the internal tech stack.

Requirements

• At least 3 years of experience as a Renewal Specialist within a SaaS environment.
• Authorized to work in the United States (no visa sponsorship available).
• Exceptional communication skills for surfacing risks and building alignment across stakeholders.
• Customer-centric and commercially minded approach to weigh risks and tradeoffs.
• Ability to work autonomously as the first hire in a new specialized function.

Nice to have

• Confidence in using AI to expedite operational processes.
• Flexibility to travel for customer and team visits.

Culture & Benefits

• Competitive base salary with a performance-based OTE and an equity program.
• Comprehensive health, dental, and vision insurance, plus Flexible Spending Accounts.
• 401(k) retirement plan with company matching.
• Generous time off: 17 vacation days, 11 federal holidays, and 10 sick days.
• Annual allocation for Learning & Development opportunities.
• Mental health support via membership to Modern Health.