Manager, Technical Account Management (AI)

TL;DR

Manager, Technical Account Management (AI): Leading and scaling a team of Technical Account Managers to drive customer outcomes and platform adoption with an accent on AI enablement and operational excellence. Focus on coaching TAMs in consultative discovery, solution design, and implementing scalable playbooks for account health.

Location: Remote (Philippines). Must be based in the Philippines and possess valid work authorization; visa sponsorship is not provided for this role.

Company

hirify.global is building the first converged AI workspace that unifies tasks, docs, chat, and calendars to redefine productivity.

What you will do

• Hire, coach, and develop a high-performing team of Technical Account Managers, focusing on their technical and consultative growth.
• Oversee portfolio health across the team's book of business to proactively identify risks and drive recovery plays.
• Establish and refine operational processes, playbooks, and quality standards for onboarding and account management.
• Champion the adoption of AI and automation capabilities, ensuring TAMs can deliver AI-driven outcomes to customers.
• Own team-level retention, expansion, and renewal targets by surfacing growth signals and partnering with Sales.
• Serve as the primary liaison between the TAM pod and cross-functional leadership in Product, Sales, and CX.

Requirements

• Proven experience hiring, coaching, and developing high-performing technical teams.
• Strong understanding of platform capabilities, automation logic, integrations, and AI Agent functionality.
• Deep familiarity with generative AI concepts, prompt design, and automation frameworks.
• Ability to use data and dashboards to communicate team health and business impact.
• Executive presence with the ability to lead high-stakes customer conversations and de-escalate risk.
• Must be based in the Philippines with legal authorization to work.

Culture & Benefits

• Opportunity to pioneer AI tools that shape the future of work.
• Culture rooted in accountability, collaboration, and customer obsession.
• Focus on professional growth with clear paths for talent development.
• Inclusive environment as an Equal Opportunity Employer.