Enterprise Success Manager (Mining)

TL;DR

Enterprise Success Manager (Mining): Transforming customers into long-term advocates by ensuring successful product adoption and value realization with an accent on onboarding, relationship management, and user engagement. Focus on analyzing customer health data, mitigating churn risks, and identifying growth opportunities within complex mining environments.

Location: Office based in Perth, Australia

Company

hirify.global provides world-leading technology for Earth sciences to help organizations understand the underground and make better decisions.

What you will do

• Build trusted relationships with enterprise accounts to drive satisfaction, loyalty, and long-term retention.
• Coordinate onboarding and training by engaging technical experts and validating delivered value.
• Act as the voice of the customer internally to improve product usage and support experiences.
• Monitor customer engagement with technical support and escalate issues before they become risks.
• Identify opportunities for upsell and cross-sell where additional solutions add value.
• Analyze customer health data, including usage metrics and NPS outcomes, to present insights to customers.

Requirements

• 8+ years of relevant industry experience, ideally within mining, technology, or complex B2B environments.
• Strong customer-centric mindset with a passion for helping customers achieve measurable outcomes.
• Ability to quickly build a broad understanding of a multi-product solution suite.
• Confident communication skills to engage credibly with technical and non-technical stakeholders.
• Strong problem-solving skills with the ability to navigate complexity and ambiguity.
• High emotional intelligence with a relationship-driven and empathetic approach.

Culture & Benefits

• Competitive salary and flexible working arrangements.
• Employee share purchase plan (in most locations) and rewards & recognition program.
• Continuous learning and career growth opportunities.
• Collaborative community of innovators with a culture of open-mindedness and transparent communication.
• Comprehensive wellbeing program, personal support resources, and regular office team events.
• A paid day each year dedicated to volunteering.