Account Manager (Asian Market, SaaS)

TL;DR

Account Manager (SaaS/BPO): Managing key client relationships and support operations for the Asian market with an accent on stakeholder management and service quality. Focus on optimizing KPIs/SLAs, leading distributed support teams, and aligning client expectations with internal delivery.

Location: Remote (Global)

Company

hirify.global is a global Intelligent Support-as-a-Service leader providing secure customer and technical support for tech companies worldwide.

What you will do

• Manage multiple client accounts and oversee new client integrations.
• Act as the primary liaison between clients and internal support teams to ensure seamless service delivery.
• Monitor and ensure support processes meet agreed KPIs, SLAs, and QA standards.
• Analyze key metrics and translate client feedback into actionable internal improvements.
• Lead the hiring, onboarding, and professional growth of support team members.
• Maintain comprehensive internal product and process documentation.

Requirements

• English: C1–C2 fluency required.
• 2+ years of experience as an Account Manager, CSM, or Team Lead in BPO, SaaS, or customer support.
• Proven experience managing 10+ direct reports.
• Proficiency with CRM/support tools such as Zendesk, Intercom, Freshdesk, or HubSpot.
• Experience with task management tools like Jira, Asana, or Monday.
• Strong negotiation, presentation, and conflict-resolution skills.

Nice to have

• Experience with cryptocurrency ecosystems, exchanges, and wallets.
• Proven track record working with international clients and distributed teams.
• Background in business development, upselling, or account expansion.

Culture & Benefits

• Full remote work opportunity.
• Compensation provided in USD.
• Inclusive international environment with a culture built on trust and no time-tracking.
• Internal health policy and a healthy balance between workload and personal time.
• Support for self-development and professional growth.