Mid Market Account Manager (SaaS)

TL;DR

Mid Market Account Manager (SaaS): Owning commercial and strategic outcomes for a portfolio of mid-market wellness brands with an accent on retention, revenue growth, and executive relationship management. Focus on driving platform adoption, leading multi-year renewal negotiations, and executing data-driven save plans to mitigate churn.

Company

hirify.global is building the definitive platform for intentional living, connecting people with wellness experiences through popular brands like Mindbody and ClassPass.

What you will do

• Own full commercial relationships for 60–70 mid-market brands, serving as the primary point of accountability for retention and revenue growth.
• Develop and execute strategic account plans to drive expansion opportunities and optimize platform usage.
• Lead multi-year renewal and upsell negotiations to secure long-term commitments and deepen adoption.
• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to align on forward-looking initiatives.
• Proactively identify churn risks and design data-driven save plans to ensure customer retention.
• Partner cross-functionally with Finance, Pricing, Marketing, and Product to co-create scalable growth strategies.

Requirements

• 2-3+ years in account management, customer success, consulting, or strategic sales.
• Proven success managing commercial relationships, preferably within SaaS or technology-enabled services.
• Demonstrated ability to lead executive-level relationships and influence decision-making.
• Strong commercial acumen with comfort in contract negotiation and revenue forecasting.
• Data-driven mindset with the ability to leverage insights for growth and retention decisions.
• Excellent communication, presentation, and negotiation skills.

Culture & Benefits

• Culture driven by innovation and curiosity, focused on enhancing wellness through technology.
• Scalable hybrid work model including offshore partnership support.
• Inclusive environment as an Equal Opportunity Employer valuing diversity of backgrounds and perspectives.