Senior Digital Engagement Manager (Customer Success)

TL;DR

Senior Digital Engagement Manager (Customer Success): Designing and executing scalable, data-driven digital engagement programs to drive customer adoption, value realization, and long-term retention with an accent on post-sale customer engagement, lifecycle milestones, and personalized campaigns. Focus on translating Customer Success goals into measurable digital programs and optimizing engagement flows across email and in-app channels.

Location: Remote (USA or Canada)

Salary: $116,100 – $223,100

Company

hirify.global is a cloud-first, AI-powered platform enabling Communication Service Providers (CSPs) to simplify operations and accelerate innovation.

What you will do

• Design and execute integrated digital engagement campaigns for onboarding, adoption, and renewal readiness.
• Own campaign strategy and optimization across email, in-app, and other digital channels.
• Build scalable lifecycle programs based on customer segments and usage signals.
• Collaborate with Customer Success, Product Marketing, Sales, and Support to align messaging and timing.
• Optimize lead and engagement flows to ensure timely and personalized customer communication.
• Analyze and report on engagement performance and adoption indicators to refine programs.

Requirements

• 7–10+ years of experience in B2B digital engagement, lifecycle marketing, or Customer Success marketing, preferably in SaaS.
• Proven track record of executing multi-channel campaigns tied to customer retention and adoption.
• Hands-on experience with Salesforce Marketing Cloud, Salesforce, and related engagement tools.
• Ability to translate business goals into scalable, measurable digital programs.
• Strong analytical skills to inform targeting and optimize performance.
• Must be based in the USA or Canada.

Nice to have

• Experience with intent or account-based platforms such as 6sense.

Culture & Benefits

• Remote work environment.
• Eligibility for performance bonuses.
• Comprehensive corporate benefits package.
• Opportunity to work at the forefront of broadband industry transformation.