Program Manager (eCommerce)

TL;DR

Program Manager (eCommerce): Managing the approach and governance for omnichannel retail initiatives with an accent on digital shelf optimization, shopper marketing, and e-commerce channel execution. Focus on driving visibility and conversion across platforms like Amazon and Walmart while coordinating cross-functional agile teams.

Location: Hybrid (USA). Must be located near offices in Chicago, IL, Cincinnati, OH, or Minneapolis, MN. Candidates from Dallas, Austin, Bentonville, Los Angeles, or San Diego are also considered.

Salary: $100,000 - $120,000 a year

Company

An agency of industry experts accelerating digital transformation for ambitious companies through innovative product and service design.

What you will do

• Own the day-to-day management of Digital Shelf, Shopper, and e-Commerce programs from initiation through deployment and optimization.
• Create integrated timelines across agency, client, and retail partner stakeholder teams.
• Lead end-to-end digital shelf execution, including SEO optimization, content syndication, and product taxonomy across retailer platforms.
• Monitor and report on KPIs such as organic search rank, content score, and conversion rates to drive actionable recommendations.
• Balance resourcing, budgets, and time constraints to pre-empt issues and manage program risks.
• Partner with Sales, Creative, and Technology teams to align on business opportunities and omnichannel execution.

Requirements

• 4–7+ years of experience in program management or business analysis, with 3+ years in Digital Shelf, e-Commerce, or Shopper Marketing.
• Agency experience is required.
• Must be based in the USA.
• Experience with content syndication platforms (e.g., Salsify, Syndigo, Akeneo) and DAM systems.
• Understanding of agile and hybrid delivery methodologies (Scrum, Kanban).
• Proficiency with project management tools such as ClickUp, WorkFront, or Asana.

Nice to have

• CPG or retail industry experience.
• Familiarity with retailer buying cycles and in-market execution timelines.

Culture & Benefits

• Structured-hybrid work model: office attendance mid-week with remote work on Mondays and Fridays.
• Entrepreneurial culture that values innovation and professional growth.
• Collaborative "one team" approach between agency and client stakeholders.