Program Manager - Customer Experience

TL;DR

Program Manager (Customer Experience): Driving execution, readiness, and validation for complex customer experience initiatives with an accent on workback planning and iterative rollout processes. Focus on managing UAT programs, coordinating cross-functional stakeholders, and ensuring successful program adoption in a fast-paced enterprise environment.

Location: Remote (US)

Salary: $100,000–$110,000 per annum (for Washington State)

Company

hirify.global is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create new revenue streams and business lines.

What you will do

• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones.
• Plan and execute end-to-end User Acceptance Testing (UAT) programs, including participant onboarding and logistics.
• Manage staged, ring-based deployment processes with clear entry and exit criteria and feedback loops.
• Partner with engineering, customer experience, and readiness teams to align timelines and deliverables.
• Develop high-quality executive presentations and provide clear, timely status reporting.
• Coordinate readiness activities including training, communications, and asset development workflows.

Requirements

• 5–7+ years of program or project management experience.
• Minimum 1 year of experience working within a large enterprise environment.
• Proven expertise in workback planning, execution management, and risk mitigation.
• Experience running UAT programs, pilots, or phased/iterative rollouts.
• Excellent communication skills and advanced PowerPoint expertise.
• Ability to work within the US (implied by 401k and state-specific compensation).

Nice to have

• PMP or PMI certification.
• Experience with Agile/SCRUM methodologies.
• Familiarity with ring-based deployment or experimental rollout frameworks.
• Experience in customer experience, readiness, or enablement programs.
• Proficiency with modern collaboration tools like Teams, Planner, or Loop.

Culture & Benefits

• Comprehensive health coverage: medical, dental, and vision.
• Financial security with a 401k program and Flexible Spending Account.
• Competitive PTO offerings and Parental Leave.
• Strong focus on professional growth and development opportunities.
• Collaborative environment solving unique business problems with the world's best technology.