IT Operations Project Manager

TL;DR

IT Operations Project Manager (Air Force IT Services): Direct IT operating model delivery execution, operational governance, project management, and continuous improvement for a U.S. Air Force Technical Directorate IT Services environment with an accent on stakeholder engagement, performance metrics, and cross-functional coordination. Focus on managing projects from ideation to completion, monitoring risks and trends, and optimizing delivery processes for scalability and compliance.

Location: On-site in Alexandria, VA. Required Clearance: Secret.

Company

Provider of adaptive innovation supporting U.S. national security missions through advanced technologies, elite expertise, and agile practices.

What you will do

• Drive day-to-day delivery coordination across technical, service, and operational workstreams.
• Manage IT Operations projects from ideation to completion, including requirements analysis, planning, monitoring, risk management, and status reporting.
• Monitor program health, delivery trends, risks, dependencies, and performance metrics, escalating issues as needed.
• Partner with customer stakeholders, IT leads, and internal leadership to align priorities and improve execution.
• Develop dashboards, reporting cadences, and operational insights; reinforce Agile, Scrum, Kanban, and hybrid delivery models.
• Lead continuous improvement, audit readiness, compliance, process documentation, and stakeholder engagements.

Requirements

• Required Clearance: Secret.
• Required Certifications: Security+, ITIL v4 Foundations, Scrum Master, Agile Coach, or Scrum@Scale-related certification.
• Bachelor’s degree in business, management, information systems, or related field, or equivalent experience.
• 4+ years of experience in project management, program operations, service delivery, or federal IT environments.
• Demonstrated experience managing operational performance, delivery oversight, and stakeholder communications.
• Experience with Agile, Scrum, Kanban, or hybrid delivery models; reporting and visualization tools.
• Strong written and verbal communication skills; ability to work across technical and non-technical teams.

Nice to have

• Experience in Department of Defense or Air Force environments.
• Experience supporting ITSM, service delivery, infrastructure, end-user support, or enterprise IT operations.
• Familiarity with ServiceNow, Jira, Power BI, Tableau, Smartsheet, or Microsoft tools.
• Experience managing portfolios, service operations, or multi-team delivery; CMMI or quality frameworks.

Culture & Benefits

• Core values defined by the 6Hs: Happy, Helpful, Honest, Humble, Hungry, Hustle.
• Family-like culture emphasizing collaboration, integrity, innovation, and relentless work ethic.
• Focus on employee satisfaction, teamwork, continuous improvement, and mission success.
• Equal Opportunity Employer committed to protected veterans and individuals with disabilities.