Digital Assessment School Support Associate Manager

TL;DR

Digital Assessment School Support Associate Manager (Education): Lead development of training and support resources for schools transitioning paper-based IB Diploma and Career-related Programme exams to digital format with an accent on guidance, infrastructure assessment, and adoption monitoring. Focus on coordinating cross-functional teams, gathering school feedback, and implementing data-driven improvements to ensure smooth integration.

Hybrid working from IB Global Centres: Cardiff (UK), The Hague (Netherlands), or Washington DC (US)

Location dependent: UK GBP 36,307–45,383; Netherlands EUR 55,471–69,339; US USD 72,526–90,389 (negotiable)

Company

Global organization providing educational services to over 6,000 schools in 160 countries, focused on digital assessment transformation for Diploma and Career-related Programmes.

What you will do

• Lead development and delivery of school training including webinars, tutorials, guides, and resources.
• Guide schools on technology capabilities, infrastructure needs, and transition to digital exams.
• Act as tier two support, collect and organize school queries via IB Answers.
• Develop operational plans, monitor integration, and anticipate adoption challenges.
• Coordinate with Education, Schools, Business Development, and IT departments.
• Gather feedback, measure support effectiveness, and analyze data/trends.

Requirements

• Bachelor’s degree or equivalent in education, technology, or communications (IB experience preferred)
• Ability to travel internationally/domestically up to 6 times a year
• Excellent presentation, facilitation, and interpersonal skills
• Strong collaboration in cross-functional teams and ability to interpret technical information
• Work under pressure, adapt to priorities, and handle flexible hours across global time zones
• Proven change implementation and task prioritization

Nice to have

• Proficiency in French or Spanish
• Knowledge of education/assessment trends
• Experience creating presentations or videos
• Stakeholder engagement and problem-solving skills

Culture & Benefits

• Flexible working hours (core hours specified by location), 37.5–40 hours/week
• 25 days annual leave + public holidays + purchase up to 5 extra days
• Pension contributions (10% employer in UK/US), life insurance, family benefits
• Flexible benefits allowance (1.5% of salary), professional development, volunteering leave
• Netherlands-specific: bicycle scheme, health/disability insurance, travel/WFH allowance
• Commitment to diversity, equal opportunities, and reasonable adjustments