Account Manager (Adtech)

TL;DR

Account Manager (Adtech): Servicing all aspects of customer accounts and relationships in digital media measurement platform, overseeing campaigns from kick-off to billing with an accent on operational excellence, strategic planning, and customer retention. Focus on delivering QBRs, identifying churn risks, optimizing product usage, and maintaining account hygiene.

Location: Mexico City, Mexico

Company

hirify.global is a leading software platform for digital media measurement, data and analytics providing transparency and insights for digital advertising.

What you will do

• Deliver operational excellence through contact reports, QBRs, office hours, and feature updates.
• Maintain strategic account plans for top-tier advertisers, tracking products, spend, and KPIs.
• Monitor industry news and client trends to suggest optimizations and new opportunities.
• Identify and escalate churn risks, updating Salesforce and providing monthly insights.
• Conduct monthly audits of accounts and ensure dashboard hygiene and task completion.
• Manage client documents, trackers, and issue resolution with regular stakeholder updates.

Requirements

• 4+ years overall work experience; 1-2 years in Sales or Account Management in online advertising.
• Bachelor’s Degree from an accredited institution.
• Exceptional Microsoft Excel and PowerPoint skills.
• Experience at advertising agency, publisher, ad network, or demand side platform.
• Ad Serving technology experience and understanding of online media marketplace.
• Strong communication, organization, and ability to handle high-pressure environments.
• English is required.

Culture & Benefits

• Collaborate closely with Sales, Implementation, Product Management, Engineering, and Finance teams.
• Work in a high-impact role driving client success in advertising technology.
• Opportunity to contribute to industry-leading solutions for Fortune 500 companies.