Customer Success Partner (HR Tech)

TL;DR

Customer Success Partner (HR Tech): Managing and growing relationships with enterprise clients for background screening solutions with an accent on client satisfaction, retention, and revenue growth. Focus on leading quarterly business reviews, resolving complex operational issues, and driving product upselling through needs analysis.

Location: Hybrid, Mexico City (Polanco area); requires visits to client sites around the city.

Company

Leading provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands.

What you will do

• Manage a portfolio of 10-20 enterprise accounts, serving as the primary point of contact.
• Lead client engagement calls and deliver Quarterly (QBR) and Annual (ABR) business reviews.
• Collaborate cross-functionally to resolve operational, billing, and technical issues until fully resolved.
• Drive revenue growth by identifying upselling opportunities and negotiating pricing and terms.
• Maintain accurate activity records and manage contractual documentation within Salesforce CRM.

Requirements

• Fluency in English and Spanish; professional proficiency in Portuguese.
• Must be based in Mexico City to support hybrid office and client site visits.
• 3+ years of experience in account management, preferably within the HR services or technology industry.
• Proven ability to identify and solve complex problems and influence stakeholders.
• Experience using Salesforce or an equivalent CRM system.
• Bachelor’s degree or equivalent professional experience.

Culture & Benefits

• Inclusive global workforce that values empathy, compassion, and authenticity.
• Opportunity to participate in a major technology transformation within a global leader.
• Exposure to high-profile clients from the Fortune 100 and Global 500.
• Flexible work schedule (40-50 hours per week) with occasional travel (up to 30%).