Customer Success Representative - German Speaking (Cloud)

TL;DR

Cloud Customer Success Representative (German Speaking): Support German partners by ensuring optimal customer experience, driving recurring revenue generation, retention, and strategic vendor relationships. Focus on proactive engagement, upskilling partners on new offerings, issue resolution, and platform adoption to achieve partner NRR KPIs.

Onsite in Barcelona, Spain

Company

Leading global technology distributor reaching nearly 90% of the world population, connecting manufacturers and cloud providers to B2B IT experts via digital platform hirify.global Xvantage.

What you will do

• Act as initial point of contact for aligned territory accounts, ensuring regular engagement and upskilling on new vendors and offerings.
• Contribute to hub and service desk processes for timely onboarding, issue resolution, and customer success.
• Promote customer success methodologies to partners and serve as Voice of the Partner by relaying feedback to internal teams.
• Collaborate with team to share best practices, improve customer experience, and drive revenue growth and retention.
• Lead delivery of platform adoption as part of value proposition.

Requirements

• Native in German and excellent written English
• Excellent verbal/written communication, analytical, and problem-solving skills
• Sales skills with customer focus
• 1-2 years experience in sales, account management, consulting, or customer success
• Bachelor’s degree or equivalent relevant experience
• Ability to thrive in fast-paced, ambiguous environments as a self-starter and team player

Nice to have

• Experience with SaaS, IaaS, or general cloud technology

Culture & Benefits

• Fast-paced entrepreneurial environment within a Fortune 100 company
• Team-oriented with focus on collaboration, impact, and continuous improvement
• Opportunity to shape strategic customer development in European Customer Success team