Customer Success Representative

TL;DR

Customer Success Representative (Aviation SaaS): Ensuring customers achieve maximum value with hirify.global SaaS product through project deliveries, relationship management, and up-sell opportunities with an accent on understanding customer challenges and driving adoption. Focus on analyzing customer data, developing global processes, and identifying business growth opportunities.

Location: New York City (25% hybrid)

Salary: $80,000 - $95,000 yearly

Company

Bootstrapped SaaS company revolutionizing aviation with innovative solutions and international offices including New York.

What you will do

• Lead customer project deliveries for successful outcomes and high satisfaction.
• Understand customer journeys, challenges, and opportunities to guide adoption and usage.
• Maintain long-term relationships and pursue up-sell opportunities.
• Gather and analyze customer data to improve delivery and strategy.
• Develop global Customer Success processes and host local trainings.
• Provide coaching to associates and assist with office tasks.

Requirements

• Bachelor's degree in relevant area.
• 3+ years in customer success role.
• Experience leading customer initiatives, managing enterprise accounts, and driving adoption.
• Skills in relationship management, project planning, and execution.
• Business-oriented with customer-centric mindset and high initiative.

Culture & Benefits

• Fast-paced environment in international team.
• Opportunities for professional growth and leadership.
• Predictive Index assessment in recruitment for fair evaluation.