Partner Success Manager (SaaS)

TL;DR

Partner Success Manager (SaaS): Managing relationships with parking facility owners and tenants to optimize asset performance and grow revenue with an accent on proactive asset management and cross-functional collaboration. Focus on improving property returns, executing growth opportunities, and delivering high-impact Quarterly Business Reviews.

Location: Must live in the US West region (WA, CA, OR, NV, HI, UT, TX, AZ, CO, NE, NM, ID, WY, MT, ND, SD, KS) and be open to traveling ~6 weeks per year.

Salary: $115,000 – $125,000 + Equity and Bonus

Company

hirify.global is a technology company bringing real estate online by providing a unified operating system for parking assets.

What you will do

• Own relationships with parking facility owners and tenants as their primary point of contact and trusted advisor.
• Act as a proactive asset manager to identify and execute revenue growth and performance optimization opportunities.
• Manage the customer handoff from the Onboarding team to the Regional Operations team.
• Develop and deliver Quarterly Business Reviews (QBRs) to showcase the value and impact of the platform.
• Gather customer feedback and insights to directly inform product development and feature improvements.
• Collaborate cross-functionally with Product, Sales, Data, and Field Operations teams to address partner needs.

Requirements

• Must reside in the US West region (WA, CA, OR, NV, HI, UT, TX, AZ, CO, NE, NM, ID, WY, MT, ND, SD, KS).
• 3-5+ years of experience in operations, consulting, customer success, or account management.
• Professional background in SaaS, Real Estate, or another technology company.
• Proven track record of managing and growing SMB, Mid-Market, or Enterprise customer accounts.
• Ability to travel approximately 6 weeks per year for company offsites and new location launches.
• Strong problem-solving skills and the ability to adapt communication styles for a diverse client base.

Culture & Benefits

• Remote-first work environment within North American time zones.
• Unlimited PTO with a minimum requirement of 10 days per year.
• Comprehensive health, dental, and vision insurance (85% covered for the primary employee).
• 401k retirement savings program and equity stake in the business.
• 12 weeks of fully paid parental leave.
• Home office setup including a laptop and necessary equipment.
• Regular team offsites in locations like Tahoe, San Diego, and Austin.