Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing relationships with leading eCommerce brands to drive growth through AI-powered insights and conversion optimization with an accent on strategic account management and data-driven ROI. Focus on designing conversion experiments, building scalable CS processes from scratch, and translating client feedback into product roadmap improvements.

Location: On-site in New York City (Midtown Manhattan, 4 days/week)

Salary: $90K – $120K

Company

hirify.global is an early-stage startup creating self-evolving websites using generative AI and large-scale data pipelines to optimize eCommerce conversions.

What you will do

• Onboard new eCommerce customers to ensure a seamless and fast time-to-value.
• Act as a strategic advisor to clients, identifying growth opportunities and surfacing AI-powered insights.
• Design, launch, and track conversion experiments in collaboration with the technical team.
• Create and present performance reports that showcase measurable ROI and impact.
• Troubleshoot client issues and collaborate with product and engineering teams to resolve them.
• Develop and refine scalable CS processes, including playbooks and reporting frameworks.

Requirements

• 3+ years in Customer Success, Account Management, or CRO at a SaaS or eCommerce startup.
• Strong ability to analyze funnels and identify conversion leaks.
• Proficiency in data analysis and reporting without relying on analysts.
• Ability to conduct strategic conversations with executives and technical discussions with engineers.
• Experience building operational processes in an early-stage environment.

Nice to have

• Experience with A/B testing, CRO, or performance marketing.
• Technical fluency and ability to troubleshoot light technical issues.
• Exposure to AI or machine learning platforms.

Culture & Benefits

• Meaningful equity and competitive compensation.
• Full health coverage (medical, dental, vision) for employees and their families.
• Unlimited PTO and 401k.
• Tax-free commuter and parking benefits.
• Office-first culture in Midtown Manhattan with direct access to the founding team.
• Environment emphasizing low ego, ownership, and radical transparency.