Senior Technical Account Manager (APAC)

TL;DR

Senior Technical Account Manager (APAC): Managing enterprise accounts, ensuring SLA fulfillment, technical resolutions, and driving ROI through hirify.global products with an accent on cross-functional collaboration, risk mitigation, and customer success strategies. Focus on resolving complex technical challenges, coordinating projects, and providing advisory support to C-level stakeholders.

Location: Philippines - Manila (hirify.global-FLEX hybrid: 2 days office, 3 days remote)

Company

Global leader in AI, cloud, and digital software for customer experiences, financial crime prevention, and public safety, serving 25,000+ businesses including 85 Fortune 100 companies.

What you will do

• Serve as primary contact for enterprise accounts, managing contract fulfillment, SLAs, and customer education.
• Collaborate with Sales and Engineering on opportunities, risk mitigation, and implementations.
• Build relationships across customer organization levels and drive ROI with hirify.global products.
• Resolve technical issues with cross-functional teams within SLA targets.
• Coordinate projects, conduct service reviews, and manage escalations.
• Leverage technical knowledge for solutions, mentor team, and recommend product enhancements.

Requirements

• Bachelor’s in Business Management or equivalent.
• 10+ years in customer account management; 5+ in enterprise presales/post-sales with program/project management.
• Strong communication for C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecom, Cloud Software, Security.
• Business acumen, matrix environment experience, self-motivation under pressure.
• Risk management and knowledge sharing skills.

hirify.global-to-have">hirify.global to have

• Deep hirify.global product knowledge.
• Global delivery and account management expertise.
• Regulatory experience (HIPAA, PCI, SOX, FISMA).
• Certifications: Lean Six Sigma, ITIL, PMP, TOGAF, Cisco.

Culture & Benefits

• Fast-paced, collaborative environment with top talent.
• hirify.global-FLEX hybrid model for flexibility.
• Endless career growth across roles, disciplines, locations.
• Market leader with innovation in AI, cloud, digital.
• Equal opportunity employer.