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Application Performance Monitoring and Support Manager (AIOps)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Application Performance Monitoring and Support Manager (AIOps): Leading application support, incident management, and monitoring operations with an accent on AI-driven observability, anomaly detection, and service reliability. Focus on integrating LLM-based troubleshooting tools, automating root-cause analysis and remediation, and forecasting system capacity.
Location: Hybrid
Company
operates across seven countries, with headquarters in Malta and offices in the UK, Italy, Austria, Serbia, Romania, and the UAE.
What you will do
- Lead the application support team and ensure high-quality service delivery.
- Manage incident and change processes, including timely resolution, post-mortems, and follow-up actions.
- Implement and maintain monitoring systems for application performance and availability.
- Collaborate with development teams on feature and update deployments.
- Provide senior management with reporting on system performance, incidents, and resolutions.
- Conduct capacity management and forecasting while ensuring compliance with regulatory requirements and internal policies.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Several years of application support experience and a strong understanding of the SDLC.
- Proficiency in SQL, incident and change management, and monitoring tools such as New Relic or Dynatrace.
- Knowledge of Linux, UNIX, Windows, Oracle, and MS SQL databases.
- Experience with AI-powered monitoring platforms, anomaly detection, forecasting, and pattern recognition.
- Ability to evaluate and integrate LLM-based tools, AIOps frameworks, and automated remediation pipelines into support workflows.
Nice to have
- ITIL, CISSP, PMP, or another relevant certification.
- Strong problem-solving, communication, leadership, and multitasking skills.
Culture & Benefits
- Hybrid and remote work arrangements.
- Flexible working hours.
- Private health insurance.
- Daily paid meal and a wellbeing day.
- Bi-monthly company-wide social and team-building activities.
- Training and development opportunities.
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