Customer Success Manager

TL;DR

Customer Success Manager (eCommerce AI): Ensuring enterprise customers successfully integrate and thrive with our machine learning-powered product search and discovery platform with an accent on managing organizational priorities, engineering resources, and success narratives. Focus on triaging support requests, crafting documentation, and optimizing integration processes for maximum customer impact.

Location: Remote (US-based, with US benefits like 401k)

Company

hirify.global.io powers AI-driven product search and discovery for major global retailers like Sephora, serving billions of requests to boost revenue metrics through machine learning.

What you will do

• Ensure customers launch our product successfully and achieve thrilling results by understanding their enterprise needs and managing priorities.
• Handle misalignments between customer stakeholders, prioritizing for organizational success without damaging relationships.
• Craft internal and external narratives to drive customer success and secure engineering resources efficiently.
• Field, troubleshoot, and resolve customer support requests while minimizing unnecessary engineering effort.
• Create and update customer documentation, training materials, and process improvements for robust integrations.

Requirements

• Minimum 3 years professional experience in customer success, technical account management, or solutions consulting with direct customer and large organization interaction.
• Excellent communication and interpersonal skills to understand roles, build narratives, and motivate teams.
• Knowledge of APIs and experience interacting with them.
• Ability to triage problems, learn quickly, think creatively, and enjoy daily customer problem-solving.

Culture & Benefits

• Health care plan (medical, dental, vision), life insurance, short/long-term disability.
• Retirement plan (401k, IRA), stock option plan.
• Paid time off (vacation, sick, public holidays), family leave (maternity, paternity).
• Work from home, training & development, wellness resources.
• Passionate team valuing empathy, openness, curiosity, continuous improvement, and metrics-driven decisions.