Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Partnering with enterprise customers from large organizations building ML pipelines and AI agents to smaller AI labs, ensuring value realization through human data offerings with an accent on adoption, consumption growth, and land-and-expand strategies. Focus on developing success plans, coordinating cross-functional resources, leading business reviews, and identifying expansion opportunities.

Hybrid in San Francisco (spending time face-to-face in the office)

Salary: $180,000 - $240,000 annually (San Francisco or New York)

Company

Architects of human data infrastructure powering AI development with high-quality, ethically sourced behavioral data for enterprises and AI labs.

What you will do

• Manage portfolio of enterprise accounts across companies building internal ML/AI and AI labs, driving value realization and consumption growth.
• Execute land-and-expand motion, partnering with Sales to identify and pursue expansion opportunities.
• Serve as trusted advisor, translating customer objectives into strategies using platform and services.
• Lead business reviews and stakeholder engagements to support renewals and advocacy.
• Contribute to improving success playbooks, processes, and resources for enterprise workflows.
• Collaborate face-to-face with customers and peers in San Francisco office.

Requirements

• 4+ years in customer-facing enterprise customer success (or leadership) role, ideally with value tied to consumption.
• Experience developing success plans and coordinating cross-functional resources for customer outcomes.
• Operational rigor managing large book of business: tracking health, forecasting consumption, identifying expansions.
• Success navigating mid-to-large organizations, driving adoption/expansion, building stakeholder relationships.
• Strong business acumen to interface with technical/business stakeholders (engineers, data scientists, ML leads).
• Fundamental understanding of AI, ML, LLMs, or agent frameworks for credible enterprise discussions.
• Collaborative, growth-oriented mindset.

Culture & Benefits

• Competitive compensation including base salary, equity, benefits, and potential cash variable (bonus/commission).
• Impactful, mission-driven culture at forefront of AI innovation with unique human data platform.
• Remote working within collaborative environment, including office time in San Francisco for learning and growth.