Digital & Experience Strategist (Retail)

TL;DR

Digital & Experience Strategist (Retail): Lead day-to-day strategic execution across retail client engagements in EMEA, framing complex business challenges into actionable programs connecting business ambition, customer experience, and technology delivery. Focus on shaping proposals, building client relationships, bridging strategy with engineering and product teams, and contributing to industry propositions.

Location: Based in EMEA, hybrid in London, approximately two days per week in the office with flexibility.

Company

Tech transformation specialists uniting human expertise with AI to create scalable solutions, partnering with over 1,000 clients worldwide for 30 years.

What you will do

• Lead customer and commercial strategy on retail engagements, framing problems, identifying opportunities, and defining directions linking business, customer experience, and digital execution.
• Shape proposals and RFPs, structuring narratives, value propositions, and translating opportunities into executable programs.
• Build client relationships as a trusted advisor, identifying growth plays and converting discussions into structured opportunities.
• Bridge business, customer experience, tech, and delivery, ensuring strategies are actionable and aligned with engineering capabilities.
• Define capabilities and operating implications, identifying gaps in digital product development, data/AI, and processes, with practical roadmaps.
• Guide strategy through delivery, providing direction to teams and aligning workstreams to outcomes and value.
• Contribute to Retail & CPG propositions, translating trends into repeatable offerings and thought leadership.

Requirements

• 6+ years in strategy, digital strategy, customer experience strategy, product strategy, or digital transformation.
• Experience in Retail and/or CPG strongly preferred.
• Experience working with engineering, product, and delivery teams in digital transformation programs.
• Customer strategy, segmentation, value proposition design, and connecting insights to business outcomes.
• Understanding of digital platforms, data, AI, product ecosystems, and agile delivery.
• Transformation thinking: capability roadmaps, operating models, and organizational evolution.
• Strong client engagement, proposal development, strategic communication, and navigating ambiguity.

Culture & Benefits

• Collaboration-focused environment valuing diverse identities and experiences.
• Inclusive and safe work setting encouraging applications from underrepresented groups.
• Flexibility around project and client needs for office time.