Business Analyst

TL;DR

Business Analyst (Sales Systems): Gathering, analysing, and documenting business requirements for multi-year Sales Systems Replacement programme utilising Microsoft Dynamics 365 CE, PROS Smart CPQ, and Copilot with an accent on sales/CRM processes and system integration. Focus on creating detailed BRDs/FRDs, process flow diagrams, use cases, liaising between stakeholders and technical teams, and supporting test planning and UAT.

Location: Hybrid – 3 days in the office (London, Marlow) and 2 days working from home

Company

One of the UK's leading IT infrastructure providers and a FTSE 250 listed company focused on outstanding customer service and employee satisfaction.

What you will do

• Collaborate with business stakeholders to elicit and document Sales/CRM requirements.
• Create clear business and functional requirement documents (BRDs/FRDs).
• Develop process flow diagrams, use cases, and visual aids to illustrate requirements.
• Act as liaison between business stakeholders and technical teams.
• Work with solution architects to develop functional design for the Sales system.
• Participate in test planning and coordinate user acceptance testing (UAT).
• Identify risks and issues related to Sales system replacement and propose mitigations.

Requirements

• Proven experience as a Business Systems Analyst.
• Knowledge and experience of Customer Management systems.
• Experience working with 3rd party partners and delivering large platform solutions.
• Excellent communication and interpersonal skills to elicit and articulate requirements.
• Strong analytical and problem-solving skills.
• Proficiency in business analysis tools and methodologies.

Nice to have

• Proactive, can-do approach and willingness to learn/share best practices.

Culture & Benefits

• Flexible working patterns including hybrid (3 office / 2 home), flexible hours, and school pick-up/drop-off flexibility.
• Supportive, collaborative team environment celebrating individuality and diverse perspectives.
• Freedom and autonomy to realise potential with focus on passion, intelligence, fun, and responsibility core values.
• Commitments to diversity, inclusion, and support for disabilities/neurodiversity in recruitment.